October 2017 – Present
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Digital Markeing Expert


- Creating strategies for Online Brand Positioning;
- Managing corporate Facebook pages;
- Creating and managing ads on the social networks;
- Content management of corporate web sites;
- Creating and managing campaigns in Google Ads;
- Email Marketing;
- Creating micro web sites and landing pages;

May 2017 - October 2017
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PrePress Design

Pozvanete Ltd. | VARNA, BG

This responsibilities became a part of my daily job. So together with my activities as a customer support representative @ the web department, I am prepearing and a part of the pre-press work for our product - the newspaper "Pozvanete" - Varna.

October 2011 - October 2017
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Customer service representative, web department

Pozvanete Ltd. | VARNA, BG

As a customer service representative at web department my main duties included:
- Administration websites owned by the company;
- Managing and administration e-stores;
- Managing and administration social media pages;
- Preparation and creating web banners;
- Making reports etc.

October 2008 - October 2011
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Operator call center

Pozvanete Ltd. | VARNA, BG

As a Operator in call center my main duties were:
- Answer incoming calls and assist customers;
- Provide a high level of personalised customer service;
- Create further interest in the company's services by inviting customers to use all offered services and products;
- Update databases with changes to the details and status of each customer or prospective customer;

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